Billing
Manage the saved card and pay a due renewal
A Naffes CRM subscription renews automatically on the saved card when card saving is enabled; otherwise you receive a payment link at each renewal. Everything about renewals, from the card to overdue payments and invoices, sits in one panel on the Billing page.
Steps
Open the renewal panel
Go to Settings → General → Billing and scroll to the renewal panel below the plan summary. The payment-failed email links straight to it.
Check the card
The panel shows Card with Your subscription renews automatically on this card, or No saved card with At each renewal we send you a link to complete the payment.
Remove the card if you want
Click Remove card and confirm. You will then be asked to pay by hand at the next renewal.
Pay a due renewal
When a renewal is due within a week or is overdue, the panel shows the amount due and a Pay now button. Click it, complete payment on Tap's page, and you return to Billing.
Download invoices
Under Invoices on the same page, click PDF next to the invoice you need. Invoices appear after your first payment, and Arabic names render correctly in them.
If a renewal fails
| When | What happens |
|---|---|
| Renewal day | The saved card is charged. If that fails, or there is no card, the subscription turns Past due and the paid plan keeps working |
| Days 1 to 7 | A charge is retried daily, and the Owner is emailed on the 1st, 4th and 7th failed attempt |
| After 7 days | The workspace is Suspended, and only the Billing page stays open to admins |
| When payment succeeds | The workspace comes back automatically with no further action |
There is no 14-day grace period after a failed payment: retries run for 7 days, then the workspace is suspended. Use Pay now as soon as the first email arrives.
Messages you may see
- The subscription is not due yet: nothing is owed right now; the payment button only works within a week before renewal or once it is overdue.
- Online payment isn't available right now. Contact us to complete the renewal: the payment gateway is temporarily unavailable; contact support.
- The payment page could not be opened: try again shortly.
- You want a different card: remove the current one, then pay the next renewal from Pay now with the new card.
To change the plan itself, see upgrading or changing your plan; to stop renewing altogether, see cancelling or resuming.