Terms of Service

The agreement

These terms, together with our Privacy Policy, form the agreement between you and Naffes. If your organisation has signed a separate written agreement with us, for example for the Enterprise plan or for self-hosting, its terms prevail where the two differ.

The service

Naffes CRM is a customer relationship management system provided online by subscription. We keep developing it, so we may add, change or retire features. If we retire a core feature of your plan, we will tell you in advance.

Accounts and workspaces

• Give accurate details when you sign up, and keep them up to date.
• Keep your sign-in details confidential. You are responsible for activity under your account; tell us straight away if you suspect unauthorised use.
• The person who creates a workspace is its owner. The owner, and the users the owner makes admins, manage its users, their permissions and the subscription; only the owner can export or delete the workspace.
• Users the customer invites use the service under the customer's account and responsibility.

Trial, plans and billing

• Every new workspace starts with a 14-day free trial, with no credit card. If the trial ends without a subscription, the workspace moves to the Free plan; it is not locked.
• Prices are shown on our pricing page and at checkout, and are charged in Saudi riyals through the Tap payment gateway, monthly or yearly as you choose.
• Subscriptions renew automatically at the end of each period using the saved card. If a payment fails, we notify the workspace owner so they can pay from the billing page.
• Any taxes due are shown on the invoice.
• We may change our prices. We will tell you before a change applies to your subscription, and it applies only from your next renewal.

Cancellation and termination

• You can cancel your subscription at any time from the billing settings. Cancellation takes effect at the end of the paid period; the service stays available until then, and you can undo the cancellation before it takes effect.
• The workspace owner can ask to delete the workspace from the settings. It stays for 30 days after the request, during which the deletion can be cancelled, and its data is then deleted from the service, as our Privacy Policy explains. Export your data first if you need it.
• We may suspend or close an account for a serious breach of these terms, for unpaid fees, or where needed to protect the service or its users or to comply with the law. Where we can, we will give notice first and a chance to export your data, unless the law prevents it.

Your data

• The data you put into the service is yours. You give us the right to process it only as needed to provide, secure and support the service.
• You are the controller of the personal data you enter about your customers and contacts. You are responsible for having a lawful basis to collect and process it and for informing the people concerned; we process it on your behalf. Details are in our Privacy Policy.
• The workspace owner can download a copy of the workspace's records from the app's settings at any time.

Acceptable use

You may not use the service to:

• Send spam by email, WhatsApp or text message, or message people who have not agreed to receive messages where the law requires their consent.
• Collect or process personal data without a lawful basis.
• Publish unlawful content, or content that infringes others' rights.
• Break into, disrupt or probe the service for vulnerabilities without our written permission, or get around your plan's limits and controls.
• Resell the service or make it available to others without a written agreement with us.

When you use channels such as WhatsApp or Meta lead ads through the service, you must also follow those platforms' terms and policies.

Third-party services and AI

The service works with third-party services you choose to connect, such as Google, Microsoft, Meta and the Tap payment gateway. Your use of them is governed by their terms, and we are not responsible for their availability or for changes to them.

AI features produce automated suggestions and summaries that are not always accurate. Review them before relying on them for a decision or a message.

Intellectual property

The service, its software and design, and the Naffes CRM name and logo belong to us or our licensors. We grant you the right to use the service during your subscription under these terms; this transfers no ownership to you. If you send us suggestions or feedback, we may use them to improve the service without any obligation to you.

Availability

We work to keep the service available and secure, but it is provided "as is" and may occasionally be unavailable for maintenance or for reasons beyond our control. We announce planned maintenance in advance where we can. These terms include no specific uptime commitment unless we agree one in writing.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. We will change the "Last updated" date and tell account holders before any significant change takes effect. Continuing to use the service after it takes effect means you accept it.

Contact us

Questions about these terms: hello@naffes.net.