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Articles on using WhatsApp with Naffes CRM: connecting it, setting it up, and sending and receiving messages, step by step.
6 pages · Last updated
- Build a WhatsApp bot in Naffes CRM from a ready-made templateCreate a WhatsApp bot in Naffes from a booking or sales-qualification template, edit its flow, set persona and hours, and take over chats.
- Connect your Twilio account to Naffes CRM for WhatsApp and SMSConnect your company's own Twilio account to Naffes: credentials, the calling number, the optional app step, and fixes for common setup errors.
- Import approved WhatsApp templates into Naffes CRMBring Meta-approved WhatsApp templates into Naffes in one click or by Content SID, see why some are skipped, and learn where reps can use them.
- Register a WhatsApp number in Naffes CRM and wire the inbound webhookRegister your Twilio WhatsApp sender in Naffes, paste the inbound webhook URL, backfill missed messages, and read the setup readiness banner.
- Reply to a WhatsApp customer before and after the 24-hour windowWhen free-form WhatsApp replies are allowed, when you need an approved template, and how to reply from the Naffes inbox, plus common failure codes.
- Send a WhatsApp broadcast campaign from Naffes CRMCreate a WhatsApp campaign in Naffes: build the audience with filters, add message variants from approved templates, send, and track each recipient.