Help center
Service
Articles on support and customer service in Naffes CRM: tickets, requests and following them up to resolution, step by step.
4 pages · Last updated
- Send a CSAT survey when a ticket is solvedSwitch on the solved notice with a 1–5 rating in Naffes CRM so customers rate support by email or on their chat, then read scores from the ticket export.
- Publish a public help center from your knowledge baseBuild a knowledge base in Naffes CRM with categories and published articles, then share the public help center where customers search and send requests.
- Set up SLA policies, macros and customer notificationsSet first-response and resolution targets per priority in Naffes CRM, save canned replies as macros, and choose what customers hear on open and solve.
- Turn a support mailbox into a ticket inboxMake a mailbox like support@ a ticket source in Naffes CRM: each new email opens a ticket, and customer replies thread back without duplicates.